Working as Intended
17 days ago • 9 min readThere’s a phrase you’ve probably typed into a ticket at some point in your career. Maybe someone filed a bug. Maybe a customer complained. You looked at the system, traced the behavior, and confirmed that the output was exactly what the logic should produce. So you closed it: Working as intended. It’s the cleanest possible resolution. It means the system did what the system was supposed to do. It means the problem, if there is one, belongs to someone else: product, policy, legal, whoever...
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